PROFESSIONAL SUMMARY
Experienced Senior QA Automation Engineer with 10+ years in software testing and quality leadership across aviation, healthcare, telecom, and electronics industries. Proven expertise in designing robust automation frameworks using Selenium, Java, and CI/CD pipelines, with significant improvements in test efficiency and defect detection. Passionate about elevating software quality through strategic test planning, mentoring QA teams, and implementing cutting-edge automation solutions. Seeking to oversee quality assurance initiatives as a QA Manager/Lead in a dynamic organization.
TECHNICAL SKILLS
Test Automation: Selenium WebDriver, RestAssured, TestNG, Cucumber, BDD
Programming: Java, Object-Oriented Programming (OOP)
CI/CD & DevOps: Jenkins, Git, Maven, SauceLabs
Monitoring & Observability: Splunk (Expert), ELK Stack, Prometheus, Grafana
Test Management: JIRA, QMetry, TestRail, Test Case Management
Testing Approaches: Black Box Testing, White Box Testing, Exploratory Testing, Smoke Testing, Sanity Testing
Process Frameworks: Agile/Scrum, SDLC, STLC, Microservices Testing
PROFESSIONAL SKILLS
• Quality Assurance Strategy & Planning
• Defect Management & Root Cause Analysis
• Cross-functional Team Collaboration
• Production Monitoring & System Analysis
• QA Team Leadership & Mentoring
• Test Metrics & Reporting
• Risk-based Testing Approach
• Log Analysis & Troubleshooting
PROFESSIONAL EXPERIENCE
Senior QA Automation Engineer
Emirates Group, Dubai, UAE
Jan 2024 – Present
- Spearheaded testing initiatives for a high-volume flight reservation system processing approximately 1 million transactions daily, ensuring a seamless user experience.
- Orchestrated testing strategies for mission-critical systems, aligning QA efforts with organizational goals and implementing shift-left testing practices to identify defects earlier in the development cycle.
- Architected UI/API automation frameworks (Selenium, TestNG & RestAssured), improving test pass rates from 50% to 75% for regression testing and enhancing overall test reliability.
- Introduced Allure reporting to create comprehensive test execution reports, enhancing visibility into automation outcomes and enabling data-driven defect trend analysis for stakeholders.
- Developed real-time QA dashboards by integrating data from QMetry and Jira, empowering stakeholders with actionable insights into test execution progress and quality metrics.
- Utilized Splunk for comprehensive log analysis and transaction monitoring across production systems, enabling rapid identification and diagnosis of complex system issues.
- Implemented QA strategy and collaborated with DevOps team to implement CI/CD pipelines (Jenkins, SauceLabs) and monitor executions, significantly enhancing shift-left testing capabilities.
- Translated complex technical findings into actionable insights for non-technical stakeholders, improving cross-departmental collaboration and accelerating issue resolution.
- Mentored multiple QA teams across 6 groups, fostering knowledge sharing, professional growth, and a culture of quality and collaboration.
- Applied knowledge from CEH certification to enhance test case implementation and exploratory testing approaches, strengthening overall test coverage and security awareness.
- Engineered microservices-based testing architecture, substantially improving system flexibility and reducing test maintenance efforts.
Senior QA Engineer
IQVIA, Remote (Oman Project)
Sep 2021 – Jan 2024
- Led QA team of 6 in delivering 8 healthcare products, significantly reducing defect leakage and ensuring compliance with healthcare industry regulations.
- Designed automation scripts (Selenium, RestAssured, TestNG) achieving substantial test coverage and considerably reducing regression testing time.
- Implemented JMeter performance tests, reducing response times by 30% and improving overall system stability under peak loads.
- Defined QA tracking metrics and KPIs, driving continuous process improvement and increasing testing efficiency.
- Delivered data-driven test reports, aiding scalable healthcare solutions and enabling informed decision-making for product releases.
- Applied healthcare domain knowledge to ensure compliance with industry regulations and data privacy requirements.
- Collaborated with product owners and developers to refine requirements and establish acceptance criteria, notably reducing requirement-related defects.
- Tracked and resolved defects in collaboration with development teams, ensuring timely delivery of robust solutions and maintaining a high on-time release rate.
QA Engineer
ProGineer Technologies, UAE
Nov 2019 – Sep 2021
- Developed comprehensive test plans & cases, ensuring thorough functional & non-functional coverage across multiple projects.
- Built Java-based automation tools, cutting deployment time by 50% and increasing test reliability.
- Conducted functional, regression, & integration testing, collaborating with cross-functional teams to deliver high-quality software products.
- Implemented exploratory testing techniques, uncovering numerous critical defects that might have been missed with traditional scripted testing approaches.
- Established standardized QA processes, significantly reducing onboarding time for new team members.
Systems Integration Engineer
Ooredoo Group, Palestine
May 2015 – Nov 2019
- Conducted API, end-to-end, & regression testing in SOA Suite environments, ensuring seamless integration between multiple systems.
- Automated daily reporting, improving accuracy & reducing manual efforts by 40%, saving approximately 15 hours per week.
- Boosted reconciliation process efficiency through automation, substantially reducing processing time and eliminating manual errors.
- Collaborated with cross-functional teams to resolve complex integration issues, notably reducing system downtime.
- Implemented data validation techniques that significantly improved data integrity across integrated systems.
EDUCATION & CERTIFICATIONS
Certified Ethical Hacker (CEH)
Arab German Academy, Palestine
May 2015 – May 2016
- Applied ethical hacking principles and security awareness to enhance test case design and exploratory testing approaches
BSc Telecommunication Engineering
An-Najah National University, Palestine
Sep 2010 – May 2015
- Specialized in telecommunications systems, signal processing, & engineering
- Relevant coursework: Software Engineering, Programming Fundamentals, Network Security
LANGUAGES
• English – Proficient
• Arabic – Native